Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We use UPS as our primary shipping carrier with all shipping charges based on their rates. During checkout you will need to provide your shipping address to get the amount owed for shipping.

Which payment methods do we accept?

Our customers will have the option to pay via PayPal or with a debit or credit card – even if they don’t have a PayPal account.

How long will delivery take?

Orders that are shipped UPS ground take 4-7 business days for delivery. You can go to this page for an estimation of how long UPS Ground will take to get to your state. (Please allow 72 business hours to process and ship your order.)

How secure is shopping in the Online Shop? Is my data protected?

Did you notice the https:// in the address bar above? This means you can make your payment knowing that your information is secured & encrypted with a Godaddy SSL. SSL (Secure Sockets Layer) is a standard security protocol for establishing encrypted links between a web server and a browser in an online communication. The usage of SSL technology ensures that all data transmitted between the web server and browser remains encrypted.

What exactly happens after ordering?

You will receive several emails during the process. The first will be an order confirmation from PayPal, the second will be an introduction email from us featuring your tracking information.

Do I receive an invoice for my order?

Yes, you will receive an invoice via our PayPal account.

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